Refund & Cancellation Policy

• You may cancel your subscription at any time through your billing portal (Billing → Manage Subscription).
• Cancellation takes effect at the end of your current billing period — you retain access until then.
• There are no cancellation fees or penalties.
• After cancellation, your data is retained for 30 days so you can re-activate if desired. After 30 days, data may be permanently deleted.
• You can export all your data before cancellation through the Settings page or by contacting support.

Monthly Subscriptions:

• If you are dissatisfied with the Service, you may request a refund within 14 days of your initial paid subscription charge.
• Refund requests after the 14-day window will be evaluated on a case-by-case basis.
• Subsequent monthly renewals are non-refundable, but you may cancel at any time to prevent future charges.

Plan Upgrades:

• When upgrading, you are charged the prorated difference for the remainder of your billing cycle.
• If you downgrade within 48 hours of an upgrade, the prorated charge may be refunded.

Plan Downgrades:

• Downgrades take effect at the start of your next billing cycle.
• No partial refunds are issued for the current billing period.
• Features exclusive to your current higher-tier plan will remain available until the end of the billing period.

To request a refund:

1. Email support@disputepro.net with the subject line "Refund Request"
2. Include your organization name and the email address associated with your account
3. Briefly describe the reason for your refund request

We aim to process all refund requests within 5-7 business days. Approved refunds will be returned to your original payment method.

• Accounts terminated for violation of our Terms of Service are not eligible for refunds.
• Refunds are not available for partial months of service.
• Custom enterprise agreements may have separate refund terms as specified in the agreement.

Questions about refunds or billing? Contact our support team:

Email: support@disputepro.net